Silliman University Medical Center (SUMC) respects and upholds your data privacy right. SUMC ensures all data collected from you or provided to us are processed pursuant to the general principles of transparency, legitimate purpose, and proportionality in accordance with Republic Act No. 10173, or the Data Privacy Act of 2012 (“DPA”), and its Implementing Rules and Regulations (“IRR”).

1. Data Privacy
The Silliman University Medical Center (SUMC) Data Privacy Notice sets out how we process any personal data we collect from you, or that you provide to us. By using this portal, you consent to such processing and warrant that all information you provide is accurate, complete, and up to date.

2. Data Collected and Security
a. When you register and create an account on our website, you will be asked to voluntarily provide personal information, such as your name, mobile number, and e-mail. You will then be provided with (or will choose) a user identification code and password as part of our security procedure.
b. You must treat your login credentials as confidential and must not disclose them to any third party.
c. SUMC may disable any user account at any time and at our discretion when there is reason to believe that you failed to comply with these Terms of Use.
d. For any suspected unauthorized access to your account, please immediately contact SUMC Integrated Management Information System: 035-420-2000 Local 7728.

3. Legal Basis for Collection and Purpose
SUMC collects personal information in accordance with the DPA. SIMC collects personal information through our website only with your consent – when you provide your consent for SUMC to collect your personal information.
The personal information collected from you will be used for your account registration and for responding to your questions and queries.

4. Access to the SUMC MRO Website
SUMC aims to keep this portal available 24/7, but it may be temporarily unavailable for maintenance or due to unexpected technical issues. If you experience difficulty accessing the portal, please try again later. SUMC may update or temporarily suspend parts of the portal to improve service and security and is not liable for interruptions or unavailability.

5. Permitted and Prohibited Uses
This website may be used only for lawful purposes. You must not use this website:
a. in any way that breaches these Terms of Use or any applicable law or regulation; or
b. in any way that is unlawful or fraudulent, or that has an unlawful or fraudulent purpose or effect.

6. Disclaimers
a. Not Medical Advice. The reports accessed through this portal are not a substitute for professional medical advice, diagnosis, or treatment by a licensed physician or other qualified healthcare professional. Always consult your doctor if you have any questions or concerns about your condition or treatment, and before taking—or not taking—any action based on these reports.
b. Accuracy of Information. SUMC takes reasonable steps to ensure that results displayed in this portal reflect the official laboratory report released by the Clinical Laboratory at the time of posting. If you believe any information is missing, unclear, or does not match your printed or officially issued report, please contact SUMC immediately for verification and assistance. In case of any discrepancy, the official laboratory report on file with SUMC shall prevail.

7. Intellectual Property Rights
a. SUMC owns (or is licensed to use) all intellectual property rights in this website and its content. These works are protected by copyright laws and treaties worldwide. All rights are reserved.
b. You must not use any part of the content on this website for commercial purposes without obtaining a written license from SUMC (or our licensors, as applicable).

8. Viruses
You are responsible for using your own up-to-date antivirus software and taking appropriate precautions when accessing the website.

9. Contact
Should you have any questions or concerns regarding SUMC’s privacy policy, you may contact our Data Privacy Officer, Ms. Fredita R Tan at 0999 340 6176.